Our Services
We Provide a Complete Line of
Repair and Maintenance Services
as well as Technical Support
Rates
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In-Shop/Remote Hourly Rate $ 80.00
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- Minimum In-Shop/Remote Charge $ 40.00
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On-Site Hourly Rates (Long distance travelling charges may apply) $100.00
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- Minimum On-Site Charge $100.00
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PC Internal Standard Cleaning (not including spills) $ 40.00
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- Minimum Spill Cleaning $ 80.00
Estimated Service Time
Diagnose/Troubleshooting
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- Performance 1/2 hour
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- Start-up 1/2 hour
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- Error Messages 1/2 hour
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- Internet/Network 1/2 hour
Virus/Spyware
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- Scan, Detection, Removal. Protection 3 hours
Operating System
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- Tune-up, Updates, Drivers minimum 1 hour
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- Installing/Replacing 2 hours
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- System Recovery minimum 2 hours
Data
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- Backup/Transfer (per unit) minimum 1 hour
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- Recovery minimum 1 hour
Software Installation
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- Virus/Spyware Protection 1/2 hour
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- Regular Software 1/2 hour
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- Combined Software (2 to 3 units) 1 hour
Hardware Installation/Replacement
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- Memory (Ram) 1/2 hour
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- Hard Drive 1/2 hour
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- Optical Drive (CD/DVD) 3/4 hour
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- CPU 1 hour
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- Sound/Video Card 1 hour
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- Power Supply 1 hour
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- Mother Board 2 hours
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- Setup 1 hour
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- Recovery minimum 1 hour
Access
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- Password Reset minimum 1/2 hour
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- Unlock Device minimum 1 hour
Internet
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- Navigation minimum 1/2 hour
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- Wifi setup and connection minimum 1 hour
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- Basic Installation/Connection 1 hour
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- Internet Phone/VOIP 1 hour
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- Web Cam, IP Cam 1 hour
Network (Internet, Printer, File Sharing)
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- Connections/Device/Wireless Setup (per unit) minimum 1 hour
Additional
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- Custom Built System
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- Custom Built Hardware
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- Maintenance Agreements/Contracts
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- Tutoring
We Provide Remote Technical Support
We Assist Small Businesses
in Adopting Cloud Computing
- Provide education and training: Small business owners may not be familiar with cloud computing and its benefits. Providing education and training on the topic can help them understand how it can benefit their business.
- Offer consultation services: Small business owners may not know where to start when it comes to migrating their data and operations to the cloud. Providing consultation services can help them identify which services and platforms will best suit their needs.
- Assist with migration: Migrating data and applications to the cloud can be a complex process. Assisting small business owners with the migration process can help ensure that it is done correctly and with minimal disruption to their operations.
- Help with cost optimization: Cloud computing can offer significant cost savings, but small business owners may not know how to optimize their costs. Helping them understand pricing models and how to manage their resources can help them reduce their costs.
- Provide ongoing support: Once a small business is using cloud computing, it’s important to provide ongoing support to ensure that everything is running smoothly and to help them troubleshoot any issues that may arise.
- Help with security: Small businesses are often targeted by cybercriminals, so it’s important to help them understand the importance of security in the cloud and how to protect their data.
- Create a custom solution: Each small business has different needs and resources, that’s why it’s important to create a custom solution tailored to the specific needs of the small business.
- Offer a trial period or free service: Small business owners may be hesitant to commit to cloud services without first trying them out. Offering a trial period or a free service can help them experience the benefits of cloud computing and decide if it’s right for their business.
Service Policy
Estimated service time is given as a guideline only and may vary. Software, hardware, devices, network/internet equipment, connections, and other related items are not included. Such equipment may be supplied by the customer or requested from the technician, for which the customer will be charged along with any other applicable fee(s).
The customer should have a legal copy of any software and/or operating system, including validation such as product key and/or password. It is the customer’s responsibility to backup all data. Should a backup be requested, the technician is to be notified by the customer prior to doing any kind of repair and/or maintenance on the computer. However, there is no guarantee against loss of data. Additional charges will apply and vary according to the size of the content.
Following successful removal of virus and/or spyware, there is no guarantee that the system will not get infected again.
Tech-Extra reserves the right to add, remove, change, or modify any portion of the terms and conditions listed herein and on our website without notice, with the sole intention of offering and maintaining a proper and efficient service.
For addtional information or to give us feedback, please contact us.
